ACCA2010年12月份考试真题（F5）（2）

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ACCA2010年12月份考试真题（F5）（2）

发表时间：2010/12/24 9:41:08 来源：互联网点击关注微信：

2 The Accountancy Teaching Co（AT Co）is a company specialising in the provision of accountancy tuition courses in the private sector.It makes up its accounts to 30 November each year.In the year ending 30 November 2009,it held 60% of market share.However,over the last twelve months,the accountancy tuition market in general has faced a 20% decline in demand for accountancy training leading to smaller class sizes on courses.In 2009 and before,AT Co suffered from an ongoing problem with staff retention,which had a knock-on effect on the quality of service provided to students.Following the completion of developments that have been ongoing for some time,in 2010 the company was able to offer a far-improved service to students.The developments included:

- A new dedicated 24 hour student helpline

- An interactive website providing instant support to students

- A new training programme for staff

- An electronic student enrolment system

- An electronic marking system for the marking of students' progress tests.The costs of marking electronically were expected to be $4 million less in 2010 than marking on paper.Marking expenditure is always included in cost of sales Extracts from the management accounts for 2009 and 2010 are shown below:

	2009		2010
	$'000	$'000	$'000	$'000
Turnover		72,025		66,028
Cost of sales		（52,078）		（42,056）
		—————		—————
Gross profit		19,947		23,972
Indirect expenses：
Marketing	3,291		4,678
Property	6,702		6,690
Staff training	1,287		3,396
Interactive website running costs	-		3，270
Student helpline running costs	-		2,872
Enrolment costs	5,032		960
	-------		-------
Total indirect expenses	（16,312）		（21,866）
	-------		-------
Net operating profit	3,635		2,106
	-------		-------

On 1 December 2009,management asked all ＆freelance lecturers'to reduce their fees by at least 10% with immediate effect（'freelance lecturers'are not employees of the company but are used to teach students when there are not enough of AT Co's own lecturers to meet tuition needs）.All employees were also told that they would not receive a pay rise for at least one year.Total lecture staff costs（including freelance lecturers）were $41·663 million in 2009 and were included in cost of sales，as is always the case.Freelance lecturer costs represented 35% of these total lecture staff costs.In 2010 freelance lecture costs were $12·394 million.No reduction was made to course prices in the year and the mix of trainees studying for the different qualifications remained the same.The same type and number of courses were run in both 2009 and 2010 and the percentage of these courses that was run by freelance lecturers as opposed to employed staff also remained the same.

Due to the nature of the business,non-financial performance indicators are also used to assess performance,as detailed below.

	2009	2010
Percentage of students transferring to AT Co from another training provider	8%	20%
Number of late enrolments due to staff error	297	106
Percentage of students passing exams first time	48%	66%
Labour turnover	32%	10%
Number of student complaints	315	84
Average no. of employees	1,080	1,081