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为了帮助广大考生系统的复习2012年商务英语考试课程，全面的了解商务英语考试教材的相关重点，小编特编辑汇总了2012年商务英语考试辅导资料，希望对您参加本次考试有所帮助！

fire, dismiss 开除 resign, quit, leave, resignation 离职 pre-sales, after sales Customer Services 客户服务部 interest become interested in sth. arouse one＇s interest in sth. installation 组装 Accountancy 财会部门 记录帐目

accountant 会计 Financing 财务部 Fund-raising 集资

financial analysist 财务分析师 company logo 公司标识 company image 公司形象 company reputation 公司名誉 good-will spokesperson 代言人

Conversation Three

(Questions 9-12)

Look at the note below.

You will hear a woman calling about the arrangements for a meeting.

TELEPHONE MESSAGE

For: John Fitzgerald

Name of caller: Elizabeth Parnell

Date: 7 / 12 / 2002

Time: 10.05

Message: Elizabeth will be in the USA until

next Tuesday, for a (9) ……………………………………

Could you:

Change the meeting to (10) ……………………………………..on Wednesday.

Add an item to the agenda: the (11) ………………………………………..?

Please phone Elizabeth today at (12) ………………………………………转自:考试网 - [Examw.Com].

日程 schedule diary check my diary project schedule 项目计划 itinerary 行程 agenda 议程 item 一条内容

答案：

9 TRADE FAIR

10 AFTER LUNCH

11 REVISED BUDGETS

12 HEAD OFFICE

postpone till some time postpone to some time 推迟到....... I thought...but... I meant, I had thought... 后面的内容没有实现

Tapescript

Conversation Three. Questions 9 to 12

Look at the note below.

You will hear a woman calling about the arrangements for a meeting.

You have 15 seconds to read through the note.

[pause]

Now listen, and fill in the spaces.

Man: Good morning. Marketing Department. Peter Menzies speaking.

Woman: Hello. Could I speak to John Fitzgerald, please?

Man: I’m afraid he’s not in the office at the moment.

Woman: Well, this is Elizabeth Parnell calling. I wanted to talk to John about the meeting next week. You see, I only get back on Tuesday night from a trade fair in the States.

Man: So, would you like me to give him a message?

Woman: Yes, could you ask him if we can postpone Wednesday’s meeting? Till after lunch. That would be easier. I was originally going to be at ten a.m.

Man: OK. I’ll ask him to change it. I’ll get back to you with a time.

Woman: Thanks. And could you also ask him to add another item for discussion at the meeting? I thought we were going to talk about the revised budgets – but I can’t see this on the agenda.

Man: OK. I’d better ask him to call you …

Woman: Yes, please. I’m at Head Office at the moment. Can he phone me here today – I won’t be back at my own desk until tomorrow afternoon.

Man: Right, I’ll give him the message.

Woman: Thanks.

Man: Bye.

Woman: Goodbye.

[pause]

Now listen to the recording again.

[pause]

That is the end of Part One. You now have 20 seconds to check your answers.

[pause]

Part Two

Section Two

(Questions 18-22)

You will hear another five recordings.

For each recording, decide what the speaker’s purpose is.

Write one letter (A-H) next to the number of the recording.

Do not use any letter more than once.

After you have listened once, replay the recordings.

A to make a complaint

B to deny something

C to offer assistance

D to ask for advice

E to express doubt

F to ask for permission

G to explain an action

H to recommend a new policy

18 ……………………………………

19 ……………………………………

20 ……………………………………

21 ……………………………………

22 ……………………………………

答案：18 C 19 G 20 H 21 E 22 B

Tapescript

Section Two. Question 18 to 22.

You will hear another five recordings.

For each recording, decide what the speaker’s purpose is.

Write one letter (A-H) next to the number of the recording.

Do not use any letter more than once.

After you have listened once, replay the recordings.

You have 15 seconds to read the list A-H.

[pause]

Now listen, and decide what each speaker’s purpose is.

[pause]

Eighteen

Man: Hello. This is Guy Cooper from Centron Electronics here. I believe you rang for some advice about your alarm system, which isn’t functioning properly. The message I got said you weren’t sure if you needed someone to come and sort it out, or if we could advise you over the phone. Well perhaps you’d like to get back to me as soon as it’s convenient and tell me exactly what the problem is, and I’ll see what I can do.[pause]

Nineteen

Woman: Well, as you say, Redlon has been supplying us for years but, quite honestly, two-thirds of the complaints we receive about our products are actually due to faults in components we’ve had from Redlon. So I talked to the Production Manager and he agreed that I should look at some alternatives. Future World’s range is fine for us, and one of their customers who I spoke to recommended them highly, so that’s why we’ve changed to using them.

[pause]

Twenty

Woman: The competition’s getting tougher, and you know we’ve facing serious problems. We need to see more benefit from the undeniably hard work we’re putting in, and this means saying no to jobs which aren’t profitable. It would be much more beneficial to put all our efforts into winning higher-margin contracts. So the way I feel you can help most is by identifying the types of contracts which bring in the income we need in order to ensure our future.

[pause]

Twenty-one

Man: John Woods here, phoning about the project we discussed earlier. Could you give me a ring so that we can talk about it a bit more? I’ve done a few calculations and I’m beginning to wonder whether it’s really a practical proposition. I still think the project’s got potential, but there are significant additional costs which we hadn’t taken into account. So could you get back to me as soon as you can, please?

[pause]

Twenty-two

Woman: Hello, Sally here, from Pagwell Paints, returning your call. I’m very sorry you aren’t happy with the latest consignment you’ve had from us. It’s rather strange, because following your complaint about the last delivery, we did in fact take action to change the specifications in the way you suggested. So it isn’t quite fair to say that we ignored your advice. I know it’s important to achieve the consistency that you require, but perhaps your recommendation wasn’t exactly what’s needed.

[pause]

Now listen to the recording again.

[pause]

That is the end of Part Two.

[pause]

Part Two 分析： 1分类：places/addresses/topics/opinions/reasons/purposes/function 2重点：purpose/topics/function 3解题方法： 1）审题，找中心词 2）先听后选 3）注意力分配：首句—方向；末句—信息最多 but, however, so, therefore although, though, despite, in spite of 4）注意陷阱:原词

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